1 reviews | Active since Mar 2012
FNB suddenly withdraws long-standing eBucks voucher discounts
Together with other FNB customers I have enjoyed the benefit of many months of discounts on the purchase of Checkers and Dischem vouchers through FNB's eBucks website. Imagine my disappointment when I logged on today to see that the discount on Dischem has been removed entirely. Notwithstanding the "fine print" on the website that "discounts come and go so get them while they're hot..." no prior warning was given, no reasons for the withdrawal of the discount are provided and there is no indication of whether Dischem and Checkers discounts will return one day. All we are left with now are basically discounts on movie tickets. As a loyal FNB customer who has worked hard to get to the highest reward level on eBucks this is most disappointing.
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
