FNB SUCKS!!!!! Uselessness defined!

If you're account gets a problem, that they caused, don't expect it to be fixed. Tried fixing my account for 5 months with only one generic email after another. They removed my secondary OTP that I set up as backup before moving to Canada. After my previous review they sent me an email within 24 hours but still fails to do anything. They send one email and then stop communicating. If you reply, they either don't see it or don't care, because it all goes to one communal address and not one person takes one client and finish fixing a problem from start to finish, it just get thrown into a lucky draw that some random person will answer and then stop communicating, or you will give them a time when you can be contacted and they won't communicate a time they intend to contact, just phone out of the blue when you're driving somewhere and not even close to the available times you gave them!, I am beyond tired of their complete uselessness! Get your ****** systems in order so you can keep track of customer service complaints and fix them!!!, not just send them useless emails!!!