FNB SUCKS - KEEP YOUR CURRENT CUSTOMERS HAPPY STOP RECRUITING NEW ONES!

THIRD TIME THE CHARM FNB!!!!!!!!!

This is now the **third time** I am forced to write a complaint about **FNB** because they simply do not take responsibility for their failures.

I settled my account in full after receiving a settlement figure from their appointed attorneys, Barrett & Associates. I paid what was due, and I was issued with a settlement letter confirming closure of the account. Yet to this day, FNB has not updated their records. Instead, they allowed the account to fall into arrears and have handed me over again as though no settlement ever happened.

How is this acceptable from one of the biggest banks in South Africa? Why must the consumer pay the price for the incompetence and lack of service delivery between FNB and their attorneys? I have done my part. I should not have to chase after a bank to honour their own letter of settlement.

This is not just negligence — it is a complete disregard for the customer. I’ve phoned, I’ve emailed, I’ve complained, and still nothing is resolved. The same cycle repeats: the account is not updated, and I am the one being harassed for payments I no longer owe.

FNB, enough is enough. I expect:

1. Immediate correction of your records to reflect the settlement. 2. Written confirmation that my account is closed and no longer in arrears. 3. Assurance this will not affect my credit profile again.

If this is not done, I will escalate this to the **Banking Ombudsman** without hesitation. Consumers deserve better. We cannot be treated with such disregard by institutions entrusted with our finances.