FNB Sucks!!

After many years being a loyal client I decided to close my FNB Bank account during 2018 due to poor service and high banking costs. Today was the cherry on the cake when I went into an FNB branch to bank statements and was informed that because I do not have a FNB Bank Account anymore they can unfortunately not assist. The reasons being bank statements come at a cost which can only be paid or deducted from an FNB account. How ridiculous is this so FNB clients take note the day that you leave you will be penalised and you will not have further access to what in actual fact is your property. It seems that this is only FNB. Whether this is legally correct I am not sure.