NL
Nosipho L
1 reviews | Active since Aug 2014
06 Nov 2019, 09:17
FNB SUCKS
So i went to Hyundai to service my car and i was gonna pay with my petrol card and when it was time to pay the card refused to work and it was getting late and i was panicking so i decided to transfer money around hoping that i will phone FNB the following morning so that they can refund the money i used as on the app there is no option to transfer. Long story short i phone FNB and I was told so nicely Hyundai needs to speak to their merchant to register the card so that the card can work on their speedpoints so,they offer the moon,the sun,the stars........ BUT you get nothing but disappointments!!! So now i used money hoping to be repayed but ya NOT FNB........ I am ANNOYED!!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
06 Nov 2019, 10:35Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply06 Nov 2019, 10:35
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
NL
Nosipho L's updateReviewer Update
06 Nov 2019, 15:27As usual thank you for Nothing........ i was told because there was no evidence my card was or tried to be used they cant help me. Such excellent service. Think twice before accepting any services\offers from FNB you only a LOYAL CUSTOMER when they want to sell you their products but when you need their help its another story. Please find a different slogan as you current ''HOW CAN WE HELP YOU'' is not working for you.
NL
Nosipho L's update06 Nov 2019, 15:27
Reviewer Update
As usual thank you for Nothing........ i was told because there was no evidence my card was or tried to be used they cant help me. Such excellent service. Think twice before accepting any services\offers from FNB you only a LOYAL CUSTOMER when they want to sell you their products but when you need their help its another story. Please find a different slogan as you current ''HOW CAN WE HELP YOU'' is not working for you.