NG
Nina G

1 reviews | Active since Oct 2019

13 Aug 2020, 10:25

FNB Sucks

Banks is really getting on my nerves - They cover you - Take your money for insurance and when push comes to shove they send you from one department to the other costing you a fortune in Telephone fees - When you think its finally sorted boom here we go again. So yes here we go again - I need to know why FNBLIFE is not paying my Credit cards as I have been retrenched in December and now the bank just decided to take it from my savings account??? I am supposed to be covered until December? Please contact me on *** or *** I would like a refund on the funds taken and FNBLife sorting out their stuff, please and just now I received a call that I am behind in payment for goodness sake - when stating that I have paid insurance no I need to contact this and that - with what airtime - I am unemployed - living on charity of others - HELLO??

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Replies (1)
NG
Nina G's update15 Aug 2020, 10:20
Reviewer Update
Ok so I heard the cover is just for 6 Months - My apologies but yet I never knew because all I received was an sms stating that my cover has been activated and let me add after I went to the bank and heard I have no cover which was odd - I decided to investigate - after reviewing my statements and seeing balance protection which they take each month then only did they take the time to assist me. So I think my anger was justified - My suggestion to FNB communication is key - Please let your clients know what is going for what and for how long - Answer your emails and listen to your clients they are the heartbeat of your bank. Until further my rating stands at one star for this establishment