FNB Sucks

I have been trying to get the banking app up and running. I go to the branch and the branch says contact internet banking, I contact internet banking and they say go to the branch. I got to branch and the branch says contact internet banking, I contact internet banking and they say go to the branch, They all say "Sorry I can't help, so sorry" and it goes on and on like that. I even asked the consultant at the branch to contact internet banking while I am there to sort this out. The consultant says "Sorry, I can't do that"