FNB SUCKS but would be better off WITHOUT RUDE staff like Yandiswe Gqokona

FNB has been the WORST bank to be in business with during the Covid 19 Pandemic! A few years ago I moved my banking from Nedbank to FNB and since then, they have given me MANY reasons to REGRET doing so over the years! Since both my bond accounts are still with Nedbank, I approached them for a 3 month payment holiday for one of those bonds. This was done successfully... I found that Nedbank has been EASY to reach ALL DAY with staff even responding to emails at all HOURS, during the pandemic. I've had emails rep**** by Theresa at Nedbank who handles my business bond account, even at 21:30 yet with FNB it has been a NIGHTMARE getting any PROPER assistance WHATSOEVER!! I have been calling FNB to reverse the debit order for FIFTEEN DAYS, but to NO avail. I am calling on average on 5 to 7 times per day (ESCALATING MY PHONE Bill) since calls get CUT CONTINUOUSLY , or agents direct one to the debit order department, KNOWING their call lines are CLOSED at this time, so once the option is selected, the voice recording instructs one to reverse the debit order online or on the app, of which the app then informs one that this can NOT be done due to the high amount it is (obviously there is a limit to the amount which can be reversed online, but FNB is NOT being smart enough to make arrangements to EFFECTIVELY assist their clients accordingly) so one is instructed via the App to call the call center (AGAIN) which ISN'T POSSIBLE, so one will be directed BACK to the app and then CUT OFF the call, so we go AROUND AND AROUND IN CIRCLES for weeks!!! I finally managed to log a complaint via my app for which reference number instruction was that someone would call me within 48 hours to RESOLVE. THAT DIDN'T HAPPEN!! FIVE days later (today) I called to follow up since I've heard NOTHING since!!! YANDISWE GQOKONA answered my call very sleepishly (SOUNDED LIKE I WOKE HER UP AND SHE WAS ANNOYED BY THAT!!).. I asked her to spell her name for me (since she was talking poorly/mumbling sleepishly and I couldn't hear her properly) to which she said "WHAT" and when I repeated my request for her to spell her name, she simply HUNG UP MY CALL very rudely. I called back and the recording then said that the person at ext *** is not available. I was so ANNOYED at her RUDENESS and at her feeling ENTITLED that she could handle customers in such a rude, ********* manner and get away with it! I called back again and got Celiwe Motseki who managed to spell Yandiswe's names for me and then directed me to her manager Joshua Koekemoer about 15 minutes ago and I am STILL on hold, with my telephone bill escalating!!! Celiwe had advised that the reason that I did NOT get a response within 48 hours is because my reference number had been logged as CLOSED due to an email sent to me, instructing me to reverse the debit order via the app... DUH... Something which FNB KNEW was IMPOSSIBLE for me to do, DUE TO THE AMOUNT I SELECTED in explanation on my app AND explained on my complaint with Customer Care.. THEY set the limit for these reversals!!! yet they are HAPPY to FRUSTRATE their clients in making them go around in circles DELIBERATELY for WEEKS, instead of JUST CALLING THE CLIENT BACK as PROMISED, in order to ESTABLISH THE EXTENT OF THE ISSUE, so as to RESOLVE EFFECTIVELY!!! MXM!!! I am so irritated at this pathetic bank and their RUDE, INEFFICIENT, STAFF AND PATHETIC, JOKE OF A SYSTEM . WEEKS LATER, I sit with an ever so escalated phone bill, no resolve and so darn frustrated with the manner in which this has been dealt with, that I am inclined to CLOSE MY ACCOUNT/BUSINESS with FNB.. THAT'S how DISGRUNTLED I am!!!