FNB SUCKS AT PUTTING THEIR CLIENT'S FIRST

Good day,<br> <br> I am a Platinum cheque account holder with FNB. When I opened my account, I also had a 'savings pocket' on my account. All of a sudden today I opened my online banking to find that it has just disappeared. I phoned online banking and they were very helpful. I have now been advised that there is no record of such an account.<br> <br> I have now phoned premier suite, and after 15 minutes I have been advised that the account has been dormant and removed from my profile, although I used this account (February 2015 last) and there was nothing wrong with it.<br> <br> I have not been consulted by the bank or made aware that the account will go dormant if I do not utilize it within a certain period, not even a notification that it has been closed. Please bare in mind that I am a PLATINUM CLIENT and I have been banking with FNB for quite some time now. <br> <br> Are the banks not supposed to make the client aware of this? At the end of the day this was MY BANK ACCOUNT- FNB has no right to close the account without prior consultation or my consent?<br> <br> I do not really think they care. I am furious and nobody can give me straight forward answers.