RS
Raveesha S

1 reviews | Active since May 2018

01 Sept 2025, 13:56

FNB sucks

I upgraded my account from a fusion aspire account to a premier fusion account more than two weeks ago. i received my new cheque account card in that same week n have been waiting for my credit card. i sent numerous messages on the FNB app and get told different thing by different people and i was told that i will be contacted by the courier company for delivery withing 3-5 working days, its been way more than this and i still do not have my card.

my other query is with regard to my kids linked FNBY account card, i have queried why he reflects as linked under family however is not showing as linked when i check under my eBucks lever as it should increase my points, again i didnt get a proper reason. also it should have been linked and we both recieve kauai and wimpy benefits but yet again got some silly reason as to why.

Please assist as i am tired of going from pillar to post and have not had acredit card for 3 weeks now.

ID number : *** 082

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Replies (1)
RS
Raveesha S's update05 Sept 2025, 15:59
Reviewer Update
still no joy from FNB, i actually want to switch banks due to the pathetic service.

My account was upgraded and upon delivery of my Premier credit card today 05/09/2025 (after around 3 weeks of my upgrade) i found that the card had been tampered with. it was evidently opened and resealed using very strong smelling glue. The delivery guy from DSV claims that it gets "repackaged" at their warehouse and the glue sometimes sticks.

i refused to keep the car and he said that it will be sent back and a new card delivered. a few minutes later i received a call from the courie company and a lady assured me that they will receive the card again and check that it wasnt tampered with. it will be " repacked" and sent back to me ***- true caller has it as Caswell Maduna couriers and not DSV)

the number for the delivery driver was ***)

Please can this be investigated and my new card delivered ASAP as it will soon be 1 month that i am without a card. i will appreciate feedback on this matter.