FNB sucks

There was a transaction that went down on my account without my knowledge, I've launched a despite against that transaction yet all I keep getting is emails saying one of our service agents will get back to you shortly, it's been almost 3 days since my despite yet no new email or even a phone call. They're security sucks because they haven't yet returned my missing funds. So please let everyone know that FNB's service and security sucks ass!!!! Again thank you for such an amazing service really impressed 😒😒🙄