FNB SUCKS!!!!!!

I have noticed on Wednesday the 26th of June @ 16:30 that Google Play has deducted form my account. I was on the phone for over 30min trying to stop my account. They where only asking question to verify my account in this 30 min. On Thursday the 27th of June I went to the bank. I was told that the ***** dept will handle it and the courier will deliver my new card. After I stopped my card another 5 transactions was done on the 28-29th of June. I had they same problem in December 2018. FNB did not phone me , when I went to the bank after the 10th time they said they cannot do anything about it. I've gone to my legal dept and don't know whether this problem will be sorted. CCD courier mentioned the card will be delivered on the 1st never happend phoned the next day was told its gone to be on the 2nd and still today nothing was delivered. FNB service sucks!! Not willing to help, I regret having anything with them. No calls to inform whats going on, I have been with FNB for the past 18 years and not happy at all. I will be moving my account to ABSA or Standard Bank.