1 reviews | Active since Jun 2019
FNB SUCKS
Opened an account with the FNB specifically to use for online transactions and access to finance while abroad.
The ****** atm that comes with the silly account wont even pay for Netflix, wont pay for anything online, , , why the ****** hell does it even have VISA on it.
Went to a branch, hopeless teller could not even understand the issue later on help. Went to different branch and was told "we only handle day -to-day account concerns , , , What does it even mean, , ,
3rd Branch, called online banking about it, was referred 4 times because even the staff have no clue who deals with what. . . When I did managed to speak to someone, I was asked to send an email to some address, , , ,That was 10 days ago
I still cant buy anything online, NO TAKEALOT, NO AMAZON, NOT NETFLIX, and my Netflix account, hulu and amazon have since been cancelled cause the transactions keep bouncing.
FNB WHY EY. . .
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
A day after the complaint, I was summoned by the bank to submit documents. Documents that should have been asked for at the time of opening the account. I comp**** and made said submissions and filled in additional forms with the assurance that the problem would be sorted in 3 - 5 working days. Its been 10 working days.
The day I filled in the last forms, I walked to the next bank and opened another account. They too asked for the same documentation. However, the account was up and running the following day, with my card delivered two days after.
FNB, IT HAS NOT BEEN A PLEASURE. BYE.
A day after the complaint, I was summoned by the bank to submit documents. Documents that should have been asked for at the time of opening the account. I comp**** and made said submissions and filled in additional forms with the assurance that the problem would be sorted in 3 - 5 working days. Its been 10 working days.
The day I filled in the last forms, I walked to the next bank and opened another account. They too asked for the same documentation. However, the account was up and running the following day, with my card delivered two days after.
FNB, IT HAS NOT BEEN A PLEASURE. BYE.