LB
Letitia B

1 reviews | Active since Apr 2019

03 Apr 2019, 13:15

Fnb sucks

So fnb, your service sucks. I opened a business account 1st week in march, after 2 weeks of calls and branch visits we finally did the application. Which by the way i didnt really want to do. Only reason i went there was because capitec does not offer business accounts yet.

I sent through all the documentation as stated by the branch consultant that was on the 18th march. My account is still not activated yet. Everytime i call i hold for long periods only to be transferred from here to there. I emailed the documents 4 times already still nobody can tell me what the hold up is. They are quick to send cards without the account even being active. So i asked for contact details of that particular department that is suppose to be verifying the documents since the 18th march , call centre says they cannot provide me with those details, that department will either email me or sms me to say the account is active, still nothing.

Well just so you know FNB if i do not get some feedback by the end of the day i will be taking my business to another bank.

Thanks for wasting my time.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2019, 14:36
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

*** (option one)

LB
Letitia B's update03 Apr 2019, 14:52
Reviewer Update
That is not good enough, i want it resolved today still because it has been escalated already. So why has nobody communicated with me yet.