PJ
Pranav J

1 reviews | Active since Dec 2018

30 Jan 2019, 15:28

FNB SUCKS

I wish I could give you "minus hundred star" as you don't deserve even one. despite of several days of follow up my international purchase limit is still blocked. I am not able to book my flight tickets, make payments. Why the hell you people are running a banking institution that only frustrate people. When I make a call to card department they ask to call Forex and Forex says call card department. They are passing the buck, they are so *********** that they cant even resolve a simple query. No one has f**** correct information. Why the hell customer care are sitting there when they don't know what is the issue. I am fed up of your bank. You People have left me with no option than to switch the bank. I AM SWITCHING MY BANK. There will be a bunch of people with me who will not bank with you any more. You people deserves to loose customer. Its really a SHAME.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jan 2019, 15:48
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards, 
Hello Peter Complaints Team

*** (option one)

PJ
Pranav J's update30 Jan 2019, 16:14
Reviewer Update
Thanks for your concern. I don't want to say but really a bunch of dumb people are sitting there. After putting a review I received an email, I am being asked to send my passport copy. It is the same person whom I have already sent passport copy on 18th December 2018. They din't even see my email and asking for it again. How do you manage the clients? Had I been able to copy the screenshot, I would have shown you right here.