CB
Clarissa B

1 reviews | Active since Jul 2016

31 Jul 2018, 12:55

FNB SUCKS

I ordered a new bank card in the beginning of June, on the 5 I got a message from FNb say DSV will be in contact to deliver the card. On the 12 June got another message saying DSV will be in contact. I called at the end of June and DSV had no clue what I was talking about they never received a card for my delivery, I then called FBN and the lady said she would call me back (thank goodness I wasn’t holding my breathe cause I would have been dead by now) they never called back. Today I called FNB had to hold on for 24min only for Siphokazi to tell me that she got hold of DSV Thabang and according to him the card was delivered on the 3rd of May. I never signed for no card as I only order d it beginning June. No one knows what’s going on now I probably have to wait anotber 2 months for a card. This is absolutely ridiculous. And the lady from FNB tells me to use ewallet in the mean time I guess I have to go shopping and ask the retailer if I can ewallet the money to them. What a JOKE!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2018, 13:13
Official

Good day Clarissa De beer,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)