FNB SUCKS???????????

This is the second time around fnb treats me this bad ..im just going to close the account once this matter is settled and is attended to. So I used their app to transfer money to nedbank account this was done on the 28th of June 2018.. Till today the person I sent money to hasn't received money ..i reported the matter last week from Monday and I was given several reference numbers , I was told the matter will take 48hrs till today I'm still told the same thing..i spoke to some consultants who told me they will escalate the matter to their admin department last week and they will get back to me before end of the week but today it's yet another week no response. I went to the bank yet again today and still the same story I even spoke to some stupid team leader but still he's telling me now today that they are waiting for a response from nedbank. But they are failing to update me... .i really don't know what to do cause now it's like I'm lying to the receipient that I sent money????FNB :-) Your Call Reference number is Rl ********** 10113.thats the 3rd ref I got the other 2 I left at work ..this is a disgrace of a bank its bull****!!!