SN
Sphiwe N

1 reviews | Active since Feb 2018

27 Feb 2018, 12:18

Fnb Sucks

They put a hold on my business account without notifying me and when I called they said I must send them an affidavit and proof of payment of how I got the money which I did but still no assistance. The money was deposited into my Absa account which I then transferred savings into my business account same day I got the money but my business account was put on hold last Friday on the 23 of Feb 2018. I noticed when I tried to purchase something that there was something wrong. They told me that I have to wait for 3 - 5 days for investigations meaning that I cannot go to work or my business must be put on hold until that is cleared. I went in the Fnb branch with all the required documents , I was assisted by Maria Mokgotho , she called the ***** department but they said we can only be assisted by the person who froze my account. I was given contact details for the person who put a hold on my account which is Munich’s Ibraheem which I’ve been trying to call but the phone just rings with no one answering. All my money is saved in there I cannot even buy food for my son. How can it be ********** money if I’m transferring from my personal account to my business account.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Feb 2018, 13:11
Official

Good day Sphiwe Nkuna,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

Please refer to the e-mail sent to you to enable us to investigate this matter.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply01 Mar 2018, 11:56
Official

Good day Sphiwe Nkuna,

Thank you for responding to my email and for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is *** .

Regards

Hello Peter Complaints Team

*** (option one)