FNB SUCKS

This will make you love, do not bank FNB i repeat do no bank with FNB, Friday the 21st i am woken at 3am by Incontact notifications on my phone, i wake and see the rare texts upon noticing, i see deductions at a toll gate, mind you i am in bed, i am so stressed out right, my account is at - R524 right, i am panicking right now, angry, i login and speak with the in chat service they have, what a useless tool, i even sent a review, the consultants they have are clueless, i am not being difficult at all, they are clueless, they have no idea of the services and all they know sorry we are unable to assist and they logg off, i lay my case to this one gentleman who explains to me what might have happened, alright, i send an email around 7am and they respond back at 2pm, yes 2pm, i speak with this guys called chad, really a nice guy but chad and i go into it, Chad says to me FNB actually honors payments done on my behalf and i ask him but i did not make those payments, i did not do purchases, Chad kindly connects me to the ***** Desk, here it gets even better, now i speak with a gentleman called Siya, nice bloke, we go into it, whats going here, has my account been hacked or what? now back in April 2020, i had lost my card right, now as reasonable guy, i blocked the card and cancel the card, i ordered a new one, cool, old card are removed, blocked and cancelled from my banking profile, i ask Siya whats going on here as the purchases where done under the old card i had cancelled, the very same card that was cancelled on 19/04/2020 to be exact, Siya tells me not to worry, okay cool, he tells me something and what has happened unfortunately i am not at liberty to disclose, but who ever used a card that cancelled and not on my profile and somehow FNB did not pick it up and conveniently honored a purchase on a cancelled card, hows that possible ? the best part is Siya tells me it will take 3 to 7 working days to resolve this mess, today its day 4 not even one person has called, now it gets even uglier, Siya said it will take another 24 hours to completely cancelled and as usual FNB conveniently says we apologize, we are sorry, mind you, i have lost R521, the mother of my kids is mad and school fees is short, transport cash is short, okay, i am calm now and i am assured, i am likely expecting a call on resolution from FNB by Wednesdays, lets give them the benefit if the doubt shall we? now on saturday another transaction goes through, R180 this time, now i am livid hey, FNB is still completely silent, i am calm, i mean i am a nice guy right ? now earlier this morning, the same transactions happened this time to the tune R1124 hey as i am typing this my account is at - R1124, i am expecting my salary guess what, still FNB is silent, they are not bothered, i reported the card, i reported the ***** but guess what, nothing hey, utter silence, nothing nje, i email, i called, i tweeted i even went as far as sending a complaint to the banking ombudsman, FNB does not care at all, its really a mess, if there is anyone at FNB who was bothered imagine how would they feel? so take it from who has been with them since 2007, do not bank with FNB, you will be stuck and get i am sorrys without solutions, they are not in a business to how can they help you, they are in the business of how they ***** you over, there is a ********** activity on my account where is the urgency to assist? where is the urgency to resolve this ? where is the care for their clientele?

anyway lets hear what they say