FNB SUCKS

It seems the ONLY way to get FNB's attention is via Hello Peter! It's really frustrating that I can't be assisted at a branch, as I have to contact credit card department, when contacting them brings absolute NO resolution, NO client satisfaction and ONLY brings irritation! When the agent answers the call, introduce herself, but probably press the mute button or something and she just goes MIA! I send emails but no response, not even an acknowledgment of my email being received. For a Bank that's the "best" in the business, it's failing horribly at its standard that they portray! Not to mention the "How can we help you"... FNB needs to rethink their slogan.

Ive settled my credit card November 2020, in May 2021 I checked my credit profile, to my surprise, Credit Card still reflects! I've contacted, emailed, went to branch... It's absolutely disgusting service, the issue cannot be sorted. Ive checked my credit profile yesterday, the credit card still reflecting. I contacted the contact Centre and boy that just pushed my blood pressure through the roof. Same thing, person introduces and call goes silent. Can a manager at FNB contact me ASAP