RD
Ranjan D
1 reviews | Active since Feb 2011
30 Sept 2019, 13:17
FNB sucks
Disappointed with the service at this branch. Waited for over 30 minutes before being called. We r then told that they r off-line. The floor supervisor was not helpful and stated that she can't do anything. We just have to wait. Poor service and unhelpful
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
30 Sept 2019, 14:55Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
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FNB (First National Bank)'s reply30 Sept 2019, 14:55
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
RD
Ranjan D's updateReviewer Update
01 Oct 2019, 22:16FNB Bluff manager did contact me and wanted to know about my experience. He was very apologetic and indicated that FNB staff are trained to deal with clients with respect and dignity. He will further investigate and if necessary take the appropriate action against who ever was guilty. The Branch Manager displayed courtesy in his approach towards my complain and even gave me a personal invite to see him whenever we are in the bank.
Very satisfied and Managers like himself build good relations with clients.
Very satisfied and Managers like himself build good relations with clients.
RD
Ranjan D's update01 Oct 2019, 22:16
Reviewer Update
FNB Bluff manager did contact me and wanted to know about my experience. He was very apologetic and indicated that FNB staff are trained to deal with clients with respect and dignity. He will further investigate and if necessary take the appropriate action against who ever was guilty. The Branch Manager displayed courtesy in his approach towards my complain and even gave me a personal invite to see him whenever we are in the bank.
Very satisfied and Managers like himself build good relations with clients.
Very satisfied and Managers like himself build good relations with clients.