Fnb suck

Worst bank EVER. Was having trouble with our card. Went into the bramch and the told me to apply online for a new card... couldnt do that so we used the ewallet service. Every week we ewallet. For more than a year. On the 19th of August @12:23 we used the service again. Just after 13:00 i went to withdraw R1000. The Atm did NOT give me the money but it was gone from the wallet and from my account. Immediately phoned the bank and they told us to wait 24 hours, it will be reversed. 24 hours later- nothing. Phoned again. An investigation will be opened and we must give 7-14 days. Today, 24 DAYS later, they called and told me that the money was paid into my account on the 1st. There was NOTHING paid into my account except R80 something for charges they reversed. I'm not a lawyer or doctor or anything but R83 is a far cry from R1000. I want my money back -NOW. No more excuses, no more lies. Give me back my money!!!!!!! ********** NF