RB
Robert B
1 reviews | Active since Mar 2015
05 Mar 2015, 12:18
FNB suck
I had my credit card ******, reported it, and whilst on the line with the agent, R2000 was ****** out of my account using the card. I filled in the necessary forms, mailed it back to FNB, but other than a quick phone call, they have not contacted me again. They read my mail, and simply no answer of any sort. Definitely taking my (small) business somewhere else. Capitec sounds good
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 Mar 2015, 16:31Hello RobertBrand,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 639735.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 639735.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply05 Mar 2015, 16:31
Official
Hello RobertBrand,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 639735.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 639735.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)