SK
Sheena K

1 reviews | Active since Apr 2015

11 Mar 2019, 19:16

FNB - SUCH A JOKE

Right, I actually do not know what to do anymore other than close the accounts I have app**** for. It has taken close to 2 months to sort out my accounts with FNB and yes FNB has phoned me regarding my 1st complaint but they didn't actually help me. I have been to a FNB branch 4 times and have been told everything is fine and sorted, but IT IS NOT FINE AND SORTED.

It seems to me FNB think they are the only people to work a 08:00 to 17:00 job and the rest of us Non FNB employees have all the time in the world to phone and visit FNB branches and get nowhere.

I have had enough of FNB and the staff not knowing what they are talking about and having a attitude with the customer. If you knew what you were talking about and have any idea of customer care.....I wouldn't be waiting 2 months to open an account.

Not all of us have all day to run after FNB staff and sit around for answers. I have been more than compliant and more than patient with FNB, I am at my end with this company.

I wouldn't recommend this bank if you were the last bank on earth.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Mar 2019, 10:33
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)