1 reviews | Active since Apr 2015
FNB - SUCH A JOKE
Right, I actually do not know what to do anymore other than close the accounts I have app**** for. It has taken close to 2 months to sort out my accounts with FNB and yes FNB has phoned me regarding my 1st complaint but they didn't actually help me. I have been to a FNB branch 4 times and have been told everything is fine and sorted, but IT IS NOT FINE AND SORTED.
It seems to me FNB think they are the only people to work a 08:00 to 17:00 job and the rest of us Non FNB employees have all the time in the world to phone and visit FNB branches and get nowhere.
I have had enough of FNB and the staff not knowing what they are talking about and having a attitude with the customer. If you knew what you were talking about and have any idea of customer care.....I wouldn't be waiting 2 months to open an account.
Not all of us have all day to run after FNB staff and sit around for answers. I have been more than compliant and more than patient with FNB, I am at my end with this company.
I wouldn't recommend this bank if you were the last bank on earth.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
