IP
Ilse P
1 reviews | Active since Oct 2019
04 Oct 2019, 09:44
Fnb Student loans disaster in service delivery
Worst service ever. The staff obviously doesn’t have an idea what they are doing.
App**** for a student loan for my son and nobody returns calls, branch staff doesn’t know what they are doing. Call centre people keep requesting the same documentation.
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Oct 2019, 10:15Good day Ilse Pretorius
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Oct 2019, 10:15
Official
Good day Ilse Pretorius
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***