FNB Student Loan Department

I app**** for student loan. With FNB, you now apply for a personal loan and then you have to convert it to a student loan. This is a new procedure. I logged a call me back numerous times from the beginning of FEB and then eventually an agent called me back on the 12th.

On 12 Feb, the personal loan was approved. They said once they receive my documentation they will convert it to a student loan.

All documentation was sent on 14 Feb. Nothing happened. I phoned them again on 22 Feb, 28 Feb and 9 March. On each instance they inform me that the problem has been escalated and I will receive a call back. No one calls back.

Today when I spoke to them again, I was informed that the student loan department is working remotely (eg. from home) and can therefore not be contacted. I spoke to a lady at personal loans and she admitted that not even them at FNB can contact the student loan department, and that the student loan department is not answering their correspondence either.

She also admitted that a large number of their clients is struggling with this same issue.

So FNB is aware there is a problem, and not assisting their clients in this matter.

I now have the situation that on the debit order date, an amount of just under R3000 will be deducted from my account as apposed to the R1000 that it should have been if it was a converted student loan.