FNB Student Loan

I app**** for a student loan through FNB recently. The student loan was declined despite me being banking with FNB all of my life. The manner in which they dealt with the matter was completely unprofessional, they just sent a message on a Saturday afternoon that the loan was declined, no reason provided and no phone call to advise as to the reason why the student loan was declined. I had to phone them in order to find out and no alternatives were provided to try and resolve the matter. This experience just made me realise that I am being loyal to a bank that does not even assist me when I apply for a loan and that this would be a recurring problem should I ever apply for any loan. Had anyone at FNB looked at my history with the bank and salary they would have come to the conclusion that I could indeed pay off the loan but since they did not care they did nothing about it. I also had someone (whose name I will not mention here) from the Premier Banking Division call me after I advised that I wanted to close my account with FNB and he advised that an investigation would be conducted on the matter, I never heard from him again. I have since then joined another bank and I am planning to close my account with FNB. Clearly being an FNB Premier client helped for nothing. Disgusting Service.