FNB "strongest brand" operating like VBS.

I recently took out a loan with FNB, to consolidate debt and to give my bank the opportunity to earn the interest off of me since we all know that capital repayment is a massive money-making tool.

However I app**** for the loan, and before accepting the loan amount I requested that my interest rate of 28% be reviewed. This was promised to me telephonically at the end of November and nothing was done. I did not accept the debit authority as I was under the impression that my request for 21% interest rate repayment would first be done.

A day or two later, the money was paid out to me and this I assumed was at the new requested interest rate that I had requested as no other feedback was given to me.

Since then I have subsequently found out that no D/O for the loan has been coming off my account and the interest has just accrued on my loan at the unauthorised rate of 28% originally set.

Not only have I phoned, tried to have this resolved on secure chat, and send a complaint email, I also phoned and requested to speak to a manager on 2 occasions. FNB simply does not return calls or attempt to contact me.

all prior attempts were met with, we cannot review the interest rate of a loan once in place.

I eventually spoke to a gentleman after 2 months of trying to sort this out and laying complaints. he referred me and sent an email to the rate review email: ***. They simply came back and said I do not qualify for a rate review.

I sent an email requesting to speak to a manager to explain this to me, and true to form FNB does not respond or bother to make an effort.

As a loyal FNB customer, and having never defaulted on a single payment with a decent credit score, I for the life of me cannot understand where they advise I don't qualify for a rate review. as if the quality of my banking is not enough to qualify for better interest rates as if I am somehow a lessor banking customer due to certain metrics not met.

The fact that I have to qualify for a better interest rate on a personal loan seems absolutely ludicrous. I have as much right as the next person to request a better interest rate on my personal loan and such considerations should be taken into account regardless of how much I am worth or give to FNB.

With all the recent accolades FNB has gathered, to see nonchalant behaviour like this makes me sick.

Please contact me and help me understand why I don't qualify for a rate reduction and why the bank proceeded to incept the loan on undesirable terms without my go-ahead, in essence, changing the material facts of the loan without my approval.

Please explain to me how this is inline with TCF and the National Credit Act, furthermore explain to me the metrics that my rate review was assessed on and on what merits I have declined a more favourable interest rate as I'm sure that these metrics would be interesting to see.