FNB strikes out again

So sick of being hit with "how can we help you" when helping anyone is impossible. FNB seems to exist solely to ***** their customers around. 40 mins just to try and get the name of our Business Manager. How useless! Phone banking asks me to enter ID number, I don't have one and it won't take passport number so I make one up. It still accepts it, awesome security Then it wants me to say what I want but I don't speak computer so it keeps getting it wrong Then it says approve the notification on your phone, there isn't one Then I finally get through to a person spitting fire, I want a direct phone number, what do I get, another useless phone number "then press option 2 and 4" what part about asking for a direct number don't they understand. #fnbservice NOT #fnbpathetic #FNBcomplaint