FNB strikes again! Misinformation

On Sunday 3 June 2018 I ordered an ultimate connect SIM card through my online banking profile. After inserting the card into 3 different phones without network signs appearing, I had to admit that the SIM was faulty. I called the call center to be told to go to the branch for a SIM swap. My wife and I did this on Thursday 7 June. At the branch we were given a new SIM card and told to contact the connect call center to allocate our contract mobile number to the new SIM card which was working. We duly called and I was assured that the matter would be logged as urgent and that I would receive a call before close of business. I did not receive a call. Today I followed up. I called numerous times and each time the call was dropped. My last attempt resulted in me being told that the matter was logged as urgent and that I could expect a call before close of business. After not receiving a call I called in again. Finally someone was honest and admitted that the branch did not do a SIM swap but merely gave me a new SIM card. So as a result the call center agent logged a query for a contract number allocation with a 30 day turnaround time. Without discussing anything with me, the client. I was told I need to go back to the branch to do a SIM swap as it will take less time. Does this sound like adherence to TCF? I have been **** to, information has been with held from me, and I can assure you that FNB will deduct their dues whether I used the contract or not. I am so disgusted with the service I get from this bank. I have just settled all my credit cards as the good customer that I am but treated like I'm a fool. My wife was injured when their atm structure fell on her and despite submitting a complaint didn't even receive an apology. FNB wake up! You will be losing a customer if this isn't sorted within the next 24 hours. Then you can just cancel your mobile contract and we can call it quits. Also my business accounts will never be entrusted to FNB because of their incompetence.