FNB strikes again

I can safely say, First National Bank once again has topped the charts with shocking service. As you can see from my history of reviews, I have only ever commented on this platform for this particular company as I do not get satisfaction in complaining, however, with FNB I feel it is necessary and to also educate other people.

I emailed FNB on the 5th November 2020, enquiring about the credit card facility I hold with them. Being a private client, experiencing shocking service I downgraded to gold status because I couldn't justify the monthly fees for ********** service, and gold status continued with the same level of shocking service.

FNB kindly got back to me on the 7th of December, over a month later to follow up on what I had requested from them.

Subsequently, I have opened a bank with Capitec and although their bank charges are high, this company understands what customer service represents.