FNB Strand - Not worth going into

FNB Strands waiting time is pathetic. They only have 1 teller. When going in there i said i want to make a payment on my vehicle finance, not once was i asked cash or card???? i sit in a Q for over an hour only to be told i can only make a payment if i have cash. Because im now a standard bank customer the machine won't accept it. Bottom line is thank you for making my decision all more so easy to swop over!!!!!!! Your service especially in this bank is ridiculous.