AvdM
Andrew van der Merwe

1 reviews | Active since Jun 2010

09 Aug 2023, 14:23

FNB stops emailing statements - "for your convenience"

Dear FNB

The decision to discontinue emailing my statements to me is a major inconvenience. And to spin it, as you did in your notice, as "for your convenience" is an insult to my intelligence. It's like removing the timer from my toaster "for your convenience" - like now I can pop it any time I like?! What will happen now is I will have to remember to do it every month - yet ANOTHER small admin task - and I WILL forget, the toast WILL burn and I WILL find myself scrambling for missing statements at some expense at some inconvenient time.

What's next? Are you going to stop adding transactions to my statement? Must I do that manually too? For my convenience?

What's the point of having a computer that can do these simple things for us?!

What's more is I'll have to try and teach my 85-year-old mother-in-law how to do this! You have no idea what a challenge that will be.

I complained about this when it was first mentioned a year ago and I know it will never be something I will find acceptable.

0
Replies (0)