RJ
Rob J
1 reviews | Active since Sept 2016
06 Mar 2019, 00:18
FNB stop talking about customer service and just offer it!
I am currently overseas and have sent FNB several requests via their online banking system to e-mail me regarding unauthorised debit orders going off my account from Telkom. You can't reverse or stop debit orders even though FNB brag that they have this feature. Customer service is appalling and I can't believe I bank with them anymore. They just refuse to send me an e-mail with the information that I have requested despite me having several reference numbers. All I want is for them to put a stop to debit orders that were not approved, makes you wonder if they are not working with these ***** companies *****ing money from hard working South Africans.
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
06 Mar 2019, 09:36Good Day Rob Jones
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply06 Mar 2019, 09:36
Official
Good Day Rob Jones
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
RJ
Rob J's updateReviewer Update
26 May 2019, 21:27Over 2 months have passed and I have still not had any resolution or effort by FNB. I receievd an e-mail saying I should forward my query, which I have done several times, I receive read receipts but no response, all the while this debit order which I never authorised keeps going off. I am starting to wonder if FNB is colluding with this company to debit my account, as the service has been appalling from FNB and they seem to be totally disinterested in resolving my complaint. They are quick to reply on hellopeter but cannot effect any further change. Absolute disgrace!
RJ
Rob J's update26 May 2019, 21:27
Reviewer Update
Over 2 months have passed and I have still not had any resolution or effort by FNB. I receievd an e-mail saying I should forward my query, which I have done several times, I receive read receipts but no response, all the while this debit order which I never authorised keeps going off. I am starting to wonder if FNB is colluding with this company to debit my account, as the service has been appalling from FNB and they seem to be totally disinterested in resolving my complaint. They are quick to reply on hellopeter but cannot effect any further change. Absolute disgrace!
RJ
Rob J's updateReviewer Update
05 Jun 2019, 22:46Still no answer from FNB, absolute joke. I have e-mailed again and do not receive any replies.
RJ
Rob J's update05 Jun 2019, 22:46
Reviewer Update
Still no answer from FNB, absolute joke. I have e-mailed again and do not receive any replies.