FNB stop ****ming your clients

FNB poor service in addressing my complaint is starting to get to me. Bongani Mnguni keeps closing my complaint *** without properly addressing it. I was called by FNB (Luciano) towards the end of January about account upgrade. I declined because I was happy paying R57 for my Easy Account. He offered me Aspire Account on a Trial basis with conditions of Fee Freeze for 3 months (Account Trial) That has not happened instead in that 3 months I have had to pay over R1 000 in bank charges, card fees, services fees on the account his upgraded me to. A total ****, I have been complaining for weeks. FNB has only Credited R120 back with no explanation no courtesy call to explain anything. I must just figure it out myself on my own what the R120 is for. This is no way you address a complaint.

Refund me the 3 months banking charges that I have already paid for and that I was not supposed to because your Fee Freeze never kicked in. Don't sell your clients dreams for the sake of making sales or more money from them. It is *****ulent and ****ming of people into believing if they upgrade their accounts for the 1st 3 months they won't be charged bank fees. Please do the honorable thing and refund me the bank charges.

Thank you for changing back my account to Easy Account even though now I'm no longer paying the R57 I was paying but paing more. I'm not happy about that.