Fnb stop debit orders totaly unsuccessful and services

During C19 lockdown We cannot stop debit orders on our fnb application as we use to do before It was mentioned we should use the help c19 app After asking on the chat group on fnb or the self help services we still couldn't stop the debit orders When contacting fnb stop debit orders one should use your I'd number then the system keep on saying ... cannot recognize your I'd number ?????????? Fnb has now charge not only me but my partner over a R1000 fees for debit orders not authorized Fnb service is totaly useless and they do what ever they want to on your app of your bank before asking the client Even speaking to the consultants they have no idea what they talking about We will not pay for the debit orders reversal because fnb made changes to the app and we have tried to contact them even going to the bank and still no help... to stop those debit orders during lockdown Questions is Is it safe to use fnb ?????