FNB Stole My Money & I Want It Back!

<p>I have a smart device account with FNB and pay a monthly instalment of about R400. A few days ago I was shocked by a deduction of a staggering R9846.00 from my fnb cheques account. When I called to enquire, I was told that I had missed 2 payments and that FNB decided to take the full outstanding balance. This is really upsetting as that was my rent money and I have no arrangement to pay FNB almost R10 000.00 in one go. They just went into my bank account and ****d it as they saw fit! Where are my rights as a consumer protected here. I've trusted these people with my money for years and they go and do this. After escalating this issue, a lady by the name of Christelle Gomes called me back and made all sorts of accusations, calling me a ****, saying that I knew I was owing thowse 2 instalments and that they wouldn't reverse the transaction! This leave a very sour taste in my mouth and I will not rest until something is done about it!</p>