FNB STOLE MY MONEY

On Saturday 15/05/21, 10:13 I arrived at Centurion Mall branch to deposit my money and I inserted the money and ATM return few notes back and give the option to retry so then more was added but then the ATM then turned orange and issued 2 receipt saying the transaction was unsuccessful. I then went inside the bank to notify them about what happened I was asked it was for urgent and indicated that it for a funeral. One Lady refused to open the Machine and said only the security had the key regardless of the urgency of the matter, then she gave me forms to fill then indicated that the machine will be open on Monday by insurance people then my money will be transferred to me. Until Wednesday they was no money so I then went to the bank they said I must just wait it will come,it finally came later that day but R2850 less, I went straight to the branch. I was told the lady in question should have opened the machine and assisted as because it was for a funeral, the manager further say it should be bank that is updating us not as running after then, he will sort it out but till today no money in my account