FNB STOLE MY MONEY!!!

I purchased R110 airtime from the FNB app, from my easy zero account, I never received the airtime but my money was deducted from my account. I also called my service provider the same day and the never received the money for the recharge. I logged a call on the 27 October 2024 and received an email the next day saying someone will call me in 24-48 hours, no one called. I went into FNB branch at vangate mall on 2 November 2024, the manager of the branch called app support they told they can't help and to reply to the email that was sent on Sunday as that person by the name of Jelly Bougaart needs to help me, the branch manager of vangate mall also said they can't help me in the branch as ita an app issue. I rep**** to Kelly on Saturday, still no response and I did not get my R110 back. I want it back as money was taken from me but I did not receive my airtime. I will be logging this complaint on hello Peter as well. I want this sorted out by tomorrow.