1 reviews | Active since Sept 2012
FNB stole my money and wont give it back (Third HelloPeter review)
<p>FNB Connect took money from my account for a phone contract 2 months before my number was even ported away from Cell-C to FNB. I have asked for my money back repeatedly and despite assurances that this has been escalated and is being investigated, I have not got my money and they have still *******ly taken money from my account without offering me a service for that money. I am now considering logging a case of theft with the police as this is not being taken seriously by FNB and I’m starting to view this as theft rather than an administrative error.</p> <p> </p> <p>I have been dealing with FNB over this issue since November and this is my third review on HelloPeter for this same incident. I will keep logging these until I get my money back. If I just reply to previous posts it does not affect FNB as those are not posted as complaints on HelloPeter so I will keep logging new ones.</p> <p> </p> <p>Give me back my money FNB!!!!!</p> <p> </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
