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Steve S

1 reviews | Active since Sept 2012

20 Jan 2017, 09:06

FNB stole my money and wont give it back (Third HelloPeter review)

<p>FNB Connect took money from my account for a phone contract 2 months before my number was even ported away from Cell-C to FNB. I have asked for my money back repeatedly and despite assurances that this has been escalated and is being investigated, I have not got my money and they have still *******ly taken money from my account without offering me a service for that money. I am now considering logging a case of theft with the police as this is not being taken seriously by FNB and I’m starting to view this as theft rather than an administrative error.</p> <p> </p> <p>I have been dealing with FNB over this issue since November and this is my third review on HelloPeter for this same incident. I will keep logging these until I get my money back. If I just reply to previous posts it does not affect FNB as those are not posted as complaints on HelloPeter so I will keep logging new ones.</p> <p> </p> <p>Give me back my money FNB!!!!!</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jan 2017, 10:51
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)