FNB STOLE MY MONEY AND WONT GIVE IT BACK

<p>Good day</p> <p> </p> <p>I am logging a complaint now for the 4th time this year. I was charged twice for a transaction at an outlet (4th time this year). After reporting this via several portals my money is still not refunded back into my account. I must go in my time to a bank to report this or use my airtime and then the matter is still not resolved. I can access my own money. I am just trying to wrap my head around the fact that a bank that *****s its client’s money is still in business. If this was a isolated incident and money was immediately refunded I could still understand but on a monthly basis and nothing is being done to compensate for this it is unacceptable. Must I write a letter to the newspaper so the whole world can be warned how much FNB values their clientele? The double debit has been lying in my pending funds for over a month now. I have begged and pleaded to get my own money back as I also need it to survive without any luck. What must I do to get access to my own money and is there someone that can facilitate a transfer to a more competent financial institution that does not *****.</p> <p>Thanks</p> <p>B Potgieter </p> <p>***</p>