FNB STOLE MY MONEY AND WANTS ME TO FORGET

I had made the first call in the middle of November on either the 14th, 15th, or 16th and explained to the person that I had an inactive Gold Credit Card on my profile and I had mistakenly withdrawn my paypal money to this account. My call was to get the money transferred to my Cheque account as I was not able to transact on this account. I was told that the admin department is in charge of this and they will transfer the money within 7 working days and that I will close the credit card account on my own.

After 7 working days, the issue had not been resolved and I made the SECOND call on the 24th of November. I explained the issue yet again and I was told that it will be escalated and sorted out after 7 days.

I made the THIRD call on the 1st or 2nd of December to find out why the Credit card account is not on my profile anymore and why I have not received my money into my Cheque account. I spoke to a lady named Beauty from the Gold Department and after not being able to hear her, she transferred me to another lady who could not explain why this had happened and couldn't tell me where my money was. I think this is extremely terrible on FNBs side because how do you close an account that has money in it and not know where the money is. I'm expecting a call from the Gold department manager and I am still waiting for my money to be returned to me.

I have also been to the Glen branch with no assistance, as per usual. I've sent countless emails to *** and ***

I'M SO BEYOND EXHAUSTED BY THIS DISGUSTING SERVICE.