FnB stole my money

On the 28th of November (Black Friday), FnB wrongfully took money from my account while their system was down, I went to the branch as soon as it happened the branch in Southgate told me they are unable to assist me as the system is down and I should not worry my money will be returned because apparently FNB was aware of the issue, on Saturday the 29th of November my money still wasn’t returned so I called in and spoke to Dale who checked and could not see any transactions, this is because I never made any transactions my money was just taken, Dale then logged a ticket and advised I will receive my money within 72 working hours, so I make contact via secure chat on the 3rd of December again, there is still no feedback, an escalation is now logged and I’m advised to follow up in 24 hours, I then follow up on Thursday 4th of December, still no feedback I am now advised to follow up today, Monday the 8th of December, I logged a complaint on Thursday the 4th of December, FnB didn’t even bother to respond, I made contact today 8th of December once again I am advised there is now feedback.

This is absolutely terrible service, Return my money immediately and stop doing *****!!