FNB STOLE MY MONEY!

On the 28 Novemver 2024 i purchased bus tickets on the app but never received them. After the the calls and visits to the bank, no one assisted. I then went onto Hellopeter on 01 December 2024 and FNB responded and said they will get back to me. I then called FNB everyday for the next five days but never received a refund. FNB has ****** money from me for goods they never recieved. Thee worst bank ever.