FNB stole my money

My daughters account had been closed due to inactivity, she is only 5 yrs old by the way, and the funds we were saving have disappeared, I am a premier account holder and the premier suite could not assist me, no follow up contact or emails as they promised, then I had to stand over an hour in the queue at the century city branch to have the account reactivated. I was told that the missing funds would be transferred to my account within 3-4 working days as promised by Zaida van Nelson at the century city branch , it’s been 10 days and still nothing. My emails to Zaida have gone unanswered so instead of going to stand for an hour in the queue at FNB , I’ve stood for 5 mins in the queue at the police station and have opened a case of theft against FNB, and will subsequently be moving all my and my families accounts and investments to Investec