FNB Stole my money

Item: FNB (First National Bank)
Rating: 1
Author: Mosimanegape L

6 months later. I am still waiting on FNB to tell me what happened to my money.

All the do is keep on lying about my contact details.

On the 25 February 2019, I tried to make a CARDLESS WITHDRAWAL of a R1000 using my FNB mobile app. The transaction was not successful & atm receipts read "we are unable to help you now. You have selected wrong option. To with withdraw from e-wallet services dial *120*277# on your phone to get a pin, then select e-wallet services". I tried this even thou my initial request was for a CARDLESS WITHDRAWAL not an e-wallet. I visited FNB branches several times to query this to no avail despite the fact this R1000 reflect under my number as uncleared when I dial *120*277#. I have spoken to several FNB staff members who all either failed/refuse to help me retrieve my money. This is deliberate form of theft by the bank.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

15 Aug 2019, 09:53

Good day Mosimanegape Letebele,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply15 Aug 2019, 09:53

Official