TM
Tshepo M

1 reviews | Active since May 2019

27 May 2019, 12:38

FNB Stole My Money

FNB STOLE MY MONEY!

I have never seen such an inconsiderate and logistically *********** service provider. They wasted my time my airtime and weekend. I paid an outstanding loan amount and yet still a week later on the 24th May they still dab into my account and deduct the same amount I paid for! Like ***!? I’ve been on the phone back and forth with their consultants sent emails, went to the bank in Braamfontein and no one is taking fault for this or knows which division to direct me to for a resolution. As We speak today I’ve spent 300 alone on airtime and still no resolution/reversal. I want my money back! & after this I’m moving bank! FNB has no regard for black clients and takes no ownership for its shortcomings, I certainly will take this for further publication if they don’t resolve it today. Oath on my life, my time is money! & I won’t loose all this time and money and airtime to this useless bank in vain

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 May 2019, 14:03
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***. 

Regards,

Hello Peter Complaints Team

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