FNB STOLE MY MONEY!!

On 28 March 2016 we went to FNB Tygervalley to go deposit my sons money in the bank. He put his card in clicked on the deposit option, then the thing open where he should put his money in for the deposit and he did so, he heard how the machine is counting the money and then it just gave his card back, with no sms to say the money was deposit, it didnt even gave him the option to put in the account number he want the money to be deposit in. Next morning we went to the FNB Tygervalley branch to sort it out, the lady we spoke to gave us a paper to fill in his details, she said the money will be in his bank in the next 3 days. The next day he received a phone call from fnb to say they will not pay back his money because they can`t see that he deposit any money, so my son told them well in that case he wants to see the camera footage because maybe they didnt look at the right person's footage, they told him no he may not see it. I THINK THAT IS ********!! He has every right to see that footage because it has to do with his money. I have a business, platinum cheque and savings account by FNB and will close it if we dont get my sons money back in the next week. WE WANT TO SEE THE FOOTAGE!