FNB stole my foreign currency

<p>I received a refund from a foreign travel agent based in France in Euros. When the money came into my account on 9 March 2017 FNB notified me that the cash was received and that I should log into my internet banking profile and specify what should be done with the forex.</p> <p> </p> <p>I logged into my profile a day or 2 later to release the payment. I then rejected the payment as I was not happy with the rate that FNB proposed. The app then classified the release as "pending", assuming that an agent would call and discuss it with me. I checked the app everyday waiting for some sort of response but nothoing came through.</p> <p> </p> <p>On Sunday, 2 April 2017 I received an email from FNB informing me that I have 3 business days to release the funds. Obviously I thought to myself I have until Wednesday 05 April 2017 to release funds. My plan was to open a Global Account and then release the funds into there.</p> <p> </p> <p>I received an email on Monday 03 April informing me the amount had been converted to ZAR at a rate of R14.76. I got annoyed because there was no consent from my side and according to the email I received from FNB I had 3 business days to release this payment</p> <p> </p> <p>I phone FNB forex and explained the situation and spoke to 2 individuals by the names of Zama and Bongani Sitela. They both informed me that the time period I had to release the payment had expired as i had not done it within the 25day period in accordance with their policies. I explained that the email specified I had 3 business days remaining, meaning that at the time of the call I had just over 1 day remaining to release the funds. This means that the Euros were converted without my consent, thus basically this is theft.</p> <p> </p> <p>The query was pushed up (passing the buck) to Gerard Kennedy (who I assume is higher management) who has not called me since. I have now called Forex 3 times begging to speak to Gerard but to no avail. I feel like FNB is trying to frustrate me into letting this go, and I feel that this is unacceptable.</p> <p> </p> <p> </p>