JJ
JCordier.blackberry JCordier.blackberry
1 reviews | Active since Dec 2010
05 Dec 2019, 08:10
FNB stole my Card charges me R199 to replace
Quite upset with FNB.
I go to an FNB ATM outside of FNB Brakpan and my card gets taken by your machine. Then it takes me quite a bit of time to cancel my card there and then. My card less withdrawal then also did not want to work.
Yesterday I want to order a new card and you want to charge me R199!!! even if I want to collect card at a branch or for delivery after your machine took my card??
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
05 Dec 2019, 10:30Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply05 Dec 2019, 10:30
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
***
JJ
JCordier.blackberry JCordier.blackberry's updateReviewer Update
06 Dec 2019, 07:53You planning on assisting me soon? or is this were it is going to remain?
I haven't been able to do any of my normal purchases as usually as it needs my visa details on card which is now blocked. Lunch time I'm going to north mead square and getting a new bank account somewhere else and transferring my money. I'm done with terrible after sales service. The only time you really assist me is in times of being threatened or if trying to give me a new product.
I haven't been able to do any of my normal purchases as usually as it needs my visa details on card which is now blocked. Lunch time I'm going to north mead square and getting a new bank account somewhere else and transferring my money. I'm done with terrible after sales service. The only time you really assist me is in times of being threatened or if trying to give me a new product.
JJ
JCordier.blackberry JCordier.blackberry's update06 Dec 2019, 07:53
Reviewer Update
You planning on assisting me soon? or is this were it is going to remain?
I haven't been able to do any of my normal purchases as usually as it needs my visa details on card which is now blocked. Lunch time I'm going to north mead square and getting a new bank account somewhere else and transferring my money. I'm done with terrible after sales service. The only time you really assist me is in times of being threatened or if trying to give me a new product.
I haven't been able to do any of my normal purchases as usually as it needs my visa details on card which is now blocked. Lunch time I'm going to north mead square and getting a new bank account somewhere else and transferring my money. I'm done with terrible after sales service. The only time you really assist me is in times of being threatened or if trying to give me a new product.
JJ
JCordier.blackberry JCordier.blackberry's updateReviewer Update
10 Dec 2019, 16:04So to date, I have been charged R95. Card Issuing fee, for a card your ATM has taken from me. I had a scheduled delivery for today between 12 pm - 2 pm, which so far was a no show. So what is next?FNB Broken Promises.PNG 46.48 KB
JJ
JCordier.blackberry JCordier.blackberry's update10 Dec 2019, 16:04
Reviewer Update
So to date, I have been charged R95. Card Issuing fee, for a card your ATM has taken from me. I had a scheduled delivery for today between 12 pm - 2 pm, which so far was a no show. So what is next?FNB Broken Promises.PNG 46.48 KB